What Is a Restoration Company?
If you’re asking, what is a restoration company?, think of a trained team that steps in after a water leak, fire, storm, or mold problem to make your property safe, clean, and functional again. A restoration firm handles emergencies, stabilizes damage, cleans and repairs affected areas, and coordinates the path back to normal. At Jenkins Restorations, we combine rapid response with proven expertise so you can move forward with confidence.
In short, a restoration company provides property damage restoration for homes and businesses after unexpected events. From the first phone call to the final walkthrough, our role is to protect your health, reduce disruption, and restore your space with care and precision.
What Does “Restoration Company” Mean?
A restoration company is a licensed, professional service provider focused on assessing, mitigating, and repairing damage caused by events like burst pipes, fires, storms, and mold growth. The purpose is clear: stabilize the scene, prevent further loss, remove hazards, and return the property to its pre-loss condition whenever possible.
Typical issues include water and flood damage, fire and smoke damage, mold contamination, storm and wind damage, sewage backups, vandalism, and biohazard incidents. When people search what is a restoration company?, they’re often looking for a responsive partner who can manage all of these scenarios with a steady hand and proven process.
Restoration versus renovation: Restoration is need-driven and time-sensitive, focused on mitigation and like-for-like repairs after a loss event, often in coordination with your insurance carrier. Renovation is elective and design-focused. While restoration projects may include reconstruction or optional upgrades, the primary goal is to restore safety, cleanliness, and function, not cosmetic changes alone.
What Does a Restoration Company Do?
It’s common to ask, what does a restoration company do? In practice, restoration teams deliver end-to-end services designed for rapid recovery. Below are the core service lines and what they involve.
- Water damage restoration: Emergency water extraction, moisture mapping, removal of unsalvageable materials, structural drying with air movers and dehumidifiers, sanitizing, and targeted reconstruction. Services address clean (Category 1), gray (Category 2), and black water (Category 3) events, including appliance failures, roof leaks, storm intrusion, and sewage backups. If you’re wondering what is water damage restoration, it’s the science-based process that removes moisture, prevents mold, and repairs affected areas safely and efficiently.
- Fire and smoke restoration: Property securing, soot and smoke removal, corrosion control, odor elimination using methods such as thermal fogging or hydroxyl generators, contents cleaning, and structural repairs. Specialists treat different smoke types—wet, dry, and protein—to prevent long-term odors and staining.
- Mold remediation: Identification of moisture sources, containment to prevent spread, HEPA air filtration, safe removal of contaminated materials, cleaning and treatment of affected surfaces, and verification that humidity and moisture are under control to reduce the chance of recurrence.
- Storm and wind damage: Debris removal, emergency board-up and roof tarping, water intrusion mitigation, and reconstruction of damaged exterior and interior areas.
- Biohazard cleanup: Safe handling and disposal of hazardous materials, disinfection of affected spaces, and compliance with regulatory standards to protect occupants and workers.
- Contents services: Pack-out, inventory, cleaning, deodorizing, and storage of salvageable items, followed by pack-back once repairs are complete.
- Reconstruction: Licensed rebuilding and repairs coordinated with mitigation for a seamless experience, returning the property to pre-loss condition.
Speed matters. Water spreads quickly, mold can begin within 24–48 hours, and smoke residues become harder to remove over time. Professional teams stabilise the scene to limit secondary damage and health risks while documenting the loss for your records and insurer. When someone asks, what does a restoration company do, the answer includes emergency response, technical cleaning, careful drying, and detailed repairs—with documentation at every step.
Throughout the process, restoration professionals coordinate with insurance adjusters, communicate timelines, and provide safety-focused guidance. You’ll know what’s happening, why it matters, and what comes next.
Benefits of Working with a Restoration Company
Choosing the right partner for property damage restoration can make a difficult situation more manageable. Here’s why experienced teams make a difference.
- Expertise and experience: Certified technicians understand building materials, drying science, smoke behavior, and mold protocols. They can differentiate salvageable from non-salvageable materials, preventing cross-contamination and unnecessary demolition.
- Specialized equipment and techniques: Professional-grade extractors, desiccant and refrigerant dehumidifiers, HEPA air scrubbers, negative air machines, thermal imaging cameras, moisture meters, and advanced cleaning systems deliver faster, safer results than DIY approaches. If you’ve ever wondered what is water damage restoration in practical terms, it’s the disciplined use of these tools and measurements to achieve dry standards and safe conditions.
- Health and safety compliance: Proper containment, ventilation, personal protective equipment, and industry-standard procedures help protect occupants from hazards such as mold spores, soot particles, and pathogens.
- Insurance support: Detailed documentation, photos, moisture logs, and estimates aligned with insurer expectations streamline claims and reduce delays.
- Reduced stress and fewer vendors: A single point of contact for mitigation, contents handling, and reconstruction provides clarity, accountability, and a smoother path back to normal.
How to Choose the Right Restoration Company
Selecting the right team influences outcomes, timelines, and costs. Use this checklist to compare providers, especially when evaluating a home restoration company or a partner for your business.
- Rapid response: 24/7 availability, prompt dispatch, and clear on-site arrival times.
- Transparent estimates: Written scopes, line-item pricing, and clear explanations of what is included at each stage.
- Comprehensive services: Ability to handle mitigation, contents, and reconstruction, with project management across all phases.
- Credentials and training: IICRC certifications for water, fire, smoke, and mold; state contractor licenses; mold assessor/remediator licenses where required; and OSHA safety training.
- Proven experience: Demonstrated success with your specific loss type, such as sewage backups, protein fires, or large-loss commercial drying—and use of industry-standard equipment and protocols.
- Reviews and references: Consistent feedback across Google, the Better Business Bureau, and other platforms; references available for larger projects.
- Insurance and warranties: Appropriate general liability, workers’ compensation, and pollution liability coverage, plus workmanship warranties on repairs.
Why Jenkins Restorations
Since 1975, Jenkins Restorations has helped homeowners, businesses, and property managers recover from water, fire, smoke, mold, and storm damage. Our mission is to restore property and lives with a servant’s heart; backed by professional expertise, clear communication, and compassionate care.
We offer 24/7 emergency response, from board-up and roof tarping to water extraction and structural drying, soot and odor removal, contents pack-out and cleaning, mold remediation, and full reconstruction. As a trusted home restoration company and commercial partner, we integrate mitigation and rebuild for a streamlined experience that reduces downtime and uncertainty.
How to get started: Call our 24/7 emergency line or submit a request through our website. We’ll gather basic details, prioritize safety concerns, and dispatch a team quickly.
What to expect during the initial assessment: Upon arrival, we perform a safety check, stop active sources of damage, and document the loss with photos and moisture readings. We then explain the mitigation plan, outline timelines, and provide a clear estimate. With your approval, we begin stabilization immediately and coordinate with your insurance carrier to support the claims process.
When you search what is a restoration company? or what does a restoration company do, you’re looking for answers you can trust and a team that shows up fast. Jenkins Restorations delivers the calm authority you need: proven processes, certified experts, and a commitment to quality from start to finish.
Services at a Glance
| Service | What It Includes | Primary Outcomes |
|---|---|---|
| Water Damage Restoration | Extraction, moisture mapping, removal of unsalvageable materials, structural drying, sanitizing, targeted repairs | Dry, safe structure; reduced mold risk; documented results for insurance |
| Fire & Smoke Restoration | Securing property, soot and smoke removal, corrosion control, odor elimination, contents cleaning, reconstruction | Clean, odor-free environment; protection against ongoing smoke damage |
| Mold Remediation | Moisture source identification, containment, HEPA filtration, safe removal, surface treatment, verification | Controlled environment; reduced health risks; prevention of recurrence |
| Storm & Wind Damage | Debris removal, board-up, tarping, water intrusion mitigation, interior/exterior repairs | Secured property; minimized secondary damage; coordinated rebuild |
| Biohazard Cleanup | Hazard assessment, regulated disposal, disinfection, compliance documentation | Safe reentry; regulatory compliance; reduced liability |
| Contents Services | Pack-out, inventory, cleaning, deodorizing, storage, pack-back | Protected belongings; streamlined restoration workflow |
| Reconstruction | Licensed repairs and rebuilds coordinated with mitigation | Pre-loss condition restored; single-source accountability |
Frequently Asked Questions
Is a restoration company the same as a contractor?
Not exactly. Many restoration firms are licensed contractors, but restoration focuses on emergency mitigation and returning a property to pre-loss condition. General contractors typically manage planned renovations or new construction. The best home restoration company can handle both mitigation and rebuild to simplify your project.
How quickly should I call after water or fire damage?
Immediately. The first 24–48 hours are critical. Fast action limits structural damage, reduces mold risk, and improves the chance of salvaging materials and contents.
Will my insurance cover restoration?
Coverage depends on your policy and the cause of loss. Jenkins Restorations documents damages, provides detailed estimates, and works directly with your insurer to support the claims process.
Can I stay in my home or keep my business open during restoration?
It depends on the extent and type of damage. Heavy smoke, mold, or sewage contamination may require temporary relocation. Your project manager will advise on safety and business continuity options.
How long does restoration take?
Timelines vary by scope. Water mitigation may take three to five days for drying, followed by repairs that can range from a few days to several weeks. Fire and large-loss projects often require more time due to cleaning, deodorization, and reconstruction needs.
Do I need mold testing before remediation?
Not always. Visible growth with a known moisture source often supports direct remediation. In certain scenarios—such as health concerns, disputes, or clearance requirements—independent testing may be recommended before and after remediation.
Jenkins Restorations: A Trusted Leader
For over five decades, Jenkins Restorations has delivered reliable property damage restoration across the United States. Our IICRC-certified teams, rigorous quality controls, and compassionate service set us apart. When someone asks what is a restoration company? or what does a restoration company do, we answer with action, responding quickly, working with integrity, and restoring both properties and peace of mind.
If you need a home restoration company that treats your property with care and your situation with respect, we’re ready to help; anytime, day or night.
